When you are unable to update iOS and get this error, “unable to verify update” … “No longer connected to Internet.”

This article was originally posted on ArlenNagata.com!

I manage 900 iPads for my company and I was seeing this on about 30+ iPads.

The problem occurs when the iDevice downloads and update and is ready to install it but the update is never run.  Then when Apple releases a new update, it invalidates the old update through code signing and there doesn’t seem to be a way to check for newer updates.

After searching the forums, the solution that seemed to work was putting the device into restore mode and connecting to iTunes to update. While that is a solution, I found a better one.

Easy Solution to the error: “unable to verify update” … “No longer connected to Internet.”

  • Power Down the device. (Hold the power button for 5 seconds until you see the “Slide to Power Off” then slide and power off)
  • Turn on the device
  • Check for updates

Hope this helps all the people on the internet with this problem.


Get another year of life from your 2007 MacBook Pro

imageGet another year of life from your 2007 MacBook Pro

Apple Computers have a reputation of resisting upgrades. But there are a few options for some models of Mac.

The 2007 MacBook Pro has some upgrade options. And the upgrade that will give you the best bang for buck is upgrading the hard drive.

I’ve upgraded a few of these MacBooks and installing an SSD hard drive has a huge impact. Here’s what one of my friends just told me about the upgrade I just did for her.

Thanks Arlen, my MacBook is running great, I feel so much more productive now! -K. F.

You can get a high quality 256gb SSD hard drive for about $120 at the time of this article. And if you’re willing to do the work that’s the only cost to you.

Here’s the process I use when upgrading a working hard drive.

  • Make sure the MacBook is running well.
  • Do some cleaning.
  • Remove duplicate files
  • Repair disk permissions
  • Run other maintenance scripts.
  • Remove or backup old files.
  • Empty the trash (on the Mac, not the kitchen)
  • Clear all caches.
  • Make sure the SSD you purchase is large enough to replace your existing hard drive.
  • Purchase the SSD
  • Clone the Old Hardrive onto the new SSD
  • Test boot from the SSD
  • Discharge any static electricity and wear an electronic strap.
  • Remove the bottom MacBook Case
  • Remove the old hard drive
  • Replace with the new SSD
  • Replace the bottom MacBook case
  • Success!

Before you upgrade your MacBook Hard Drive

  • Only a few MacBook models are upgradable. Be sure you know if you can upgrade before you begin.
  • Static electricity can KILL your computer. Read some detailed tutorials online and understand the risks and snafoos.

Not Worth The Risk?

I’ll do the whole upgrade for you for $200 including a 256GB SSD hard drive. Your MacBook will feel like new and you too can renew your productivity.

Apple Pay Made My Purchase Almost Too Easy

Photo via Colin

When Apple released iOS 8.1 on Monday, I was eager to install it on my shiny iPhone 6.  One of the main reasons I upgraded (besides my addiction to tech) was Apple Pay.  I find it very intriguing to possibly go “walletless” and use my iPhone to pay for things.  

So today, I walked over to the soda machine only to realize that I didn’t have my wallet on me.  I left it at my desk.  But I had my iPhone and there was an NFC pay terminal connected to the soda machine.  So, I thought, why not try it…  

I’m not sure if all of these steps are required, but this is what I did…  I pulled out my iPhone, opened Passbook, selected the Credit card I wanted to pay with held it next to the NFC pay terminal, Touch ID showed up on the screen.  I placed my thumb on the home button of my iPhone, and success, I just paid $1.50 and a soda was dispensed for my enjoyment.  

Honestly, I got almost as much enjoyment from using Apple Pay.  

It was so easy and simple.  Almost too easy.  Now everywhere I go, I’m looking for NFC pay terminals.  I know they have them at Mc Donalds… Can you say dinner?  Ok, maybe not dinner, but I may not be able to help myself in a few days.  

What’s your experience with NFC payments or Apple Pay?  

Getting Started with iOS 8

For those of you who follow me on Facebook, you know I just taught a seminar today at HMAUS (Hawaii Mac and Apple Users Society) on “Getting Started with iOS 8.  The live class covered a ton of topics and answered a bunch of questions from the members.  But for those of you who are not a part of HMAUS yet… hint hint.  I’ll share what we covered and I’ll even publish my 19 page handout on iOS 8’s new features for normal people.

Here’s what we covered:

Basic iOS 8 Tips

  • Spotlight is actually useful now.
  • Built in keyboard is even better with predictive text.
  • Interact with your Notifications like text messages.
  • Mail is better if you swipe.
  • Messages are much more than txts.
  • Camera has new photo/video modes.
  • Photos has more editing options.
  • Health Kit can give emergency medical info.

Advanced iOS 8 Tips

  • Multitasking now contains your contacts.
  • Third party keyboards are awesome for geeks.
  • Notification Center Widgets gives power users quick actions.
  • Extensions in Sharing, File Actions, and More allow you to do more with data.
  • Handoff/Continuity helps you work between devices.
  • Siri live dicatation types while you talk for better dictation.

Click here to download the Getting Started with iOS 8 Handout.

Why email security is essential

This week hackers released 5 million Gmail passwords into the internet. And it brought up the issue once again about Internet Security.

I know we are tired of talking about security. A hack or breach seems to happen once a week. But why is email different and more important than other accounts?

Your email is the Rosetta stone of your online life!

What I mean is once a person has access to your email, they can generally get to any and all of your online accounts. Because most online services have something called “forgot my password” on their websites. And when you forget your password and click on the link, the website will send you a new password to your email.

Do you see the danger and importance of securing your email account now?

If a hacker gets into your email they can then request a new password from your bank. OMG! Game over!

Now good companies will put in verification steps so a random hacker can’t just reset your password, but you see the importance of not letting hackers into your email in the first place.

So the these two steps to secure your email.

#1- change your password
Make it a strong and unique password. This means use a different password for every website you go to.

And if you can’t remember all this passwords then use a password manager like Lastpass or 1password.

#2- use two factor authentication
If you’re still using your cable company or dsl company’s email, get rid of it, and join us in the 21st century. Most of those companies are still using email technology that’s 15 years old!

My email service of choice is Gmail.

Now what is two factor authentication? It’s a second code to access your account. Generally the easiest is to get a text message with a coffee when you log into your account for the first time in a new device. This means that a hacker can’t get to your email if you have two factor authentication on because they would need both your email and your phone to sign in to your account.

I helped a friend setup two factor authentication yesterday and it was a pain in the butt. The benefit is the added security and the pain is only temporary.

Free WiFi Router for your iPad Mini


Here’s a great companion to your 16GB iPad Mini.

I just received one in the mail and I’m really impressed.  I used to have a MiFi from Sprint.  It was considerably bigger, the battery didn’t claim to last a long and it was heavier.  It’s hard to believe this small unit is going to download the internet to my devices at 12mbps.  I haven’t used it much, but connecting at home gave me a fast enough internet connection and 4G according to the green light on the front.

The unit comes to you with a $99 refundable security deposit and each month you get 500MB free.  Additional data can be purchased at competitive rates.  A few more weeks with my iPad mini and I may just sell my 3rd Gen iPad to Gazelle and come out with a little profit.

The key selling points of the 3rd Gen iPad for me were:  Siri, 4G wireless, Retina Display, and Mobile hotspot included (Verizon models).  The iPad mini has: Siri, no retina display, and the FreedomPop has all the rest.  One question remains… can I use the iPad mini to get some work done?  (I have a bluetooth keyboard which might facilitate that nicely).  We’ll see and I’ll let you know on this blog.

What do you think?

Leave them below…

iPad Mini- A Great Upgrade

Like most people, I didn’t know if I would want an iPad Mini.  I just got a used “The New iPad” aka iPad 3.0.  I really love the “retina display”.  I read a lot on the iPad and actually for many things I love the iPad more than my Macbook Pro (no retina display yet).

Originally, I intended to buy the iPad, watch as everywhere sold out of these iPads and make a few bucks by selling it on Craigslist.  Well that didn’t happen because I started reading all the reviews and news about people’s actual experience with these iPads and I was sold (actually I’m pretty impressionable when it comes to Apple products).

I’ve been using the Mini for few days, and I love it.  It actually fills a different niche in my life.  It’s ultra portability and light weight makes it a great reading tool.  Remember I said I read A LOT on the iPad.  I don’t even notice that it’s not a retina display.  (And I refuse to put the mini and 3rd Gen next to each other).  The lightweight, portability far outweighs any negatives.

My feeling is that this is a worthy upgrade because of the wonderful form factor.  If you want to be more productive with a mini, use a bluetooth keyboard.  You won’t be disappointed.

If you’re not in the market for an iPad or Mini, then just wait.  People and tech reviewers are so impatient!!!  No, this wasn’t the cheap $200 competitor.  But the way the iPad mini performs, it doesn’t have to be.  But just wait until next year, when this model costs $249 and a better model is released at $329 or optimistically $299. Next year is when Apple will hit all the price points with their iPad lineup and that’s when the competition will weap more tears.

Upgrade now or upgrade next year.  I have a feeling most of us will be using iPad minis in about a year and a half.

So, I’m keeping my iPad mini (Darn you Apple!!!).  I guess it’s time to go to work so I can actually pay for this stuff.

Got Questions or Comments?

Leave them below…